We take on the role of facilitators, enabling suppliers and organisations to work more effectively; to collaborate and achieve synergy. We are a “content-neutral” party who, by not taking sides, advocate fair, open, and inclusive procedures to accomplish goals and objectives.
With benchmarking and tender management, we can determine whether you are achieving best value for your telecoms and help through the selection process when choosing new suppliers, products or services. Furthermore we can assist with tariff benchmarking and tender documentation preparation.
Air Products is Global Organisation with a turnover of around $10 Billion and 18,500 employees. It serves customers in technology, energy, healthcare, food and industrial markets worldwide with atmospheric industrial gases (mainly oxygen, nitrogen, argon, hydrogen and carbon dioxide), process and specialty gases, performance materials and chemical intermediates. It has a world presence in US / Canada, Europe, Asia, China and Latin America.
Their initial need was to cut cost and replace their traditional telephony with a new solution to include SIP end points and a more cost effective global inbound solution to sit on top of this. A by-product of this would be a drastic overall reduction in global travel and telecommunication costs.
Their previous spend included outbound and inbound voice connectivity and an old solution for their audio conferencing. Their global expenditure was in the region of £8 Million per annum.
Data Capture/Reporting/Analysis and Collaboration
International audio conferencing, which involved several people from various locations across the world logging into specific conference bridges to discuss their chosen subjects in different time zones was being used in high volumes throughout the organisation and very expensive on a global scale.
Our specialists replaced this old conferencing product with a solution delivered carefully over their data network. This reduced the call cost from 10-15 pence per person per minute to nil.
In addition to reducing their audio conferencing charges by over £300,000 per year, Air Products also made large scale cost reductions in their travel expenditure, introduced greater collaboration through the use of video and online presentation tools and made operations more efficient.
As an example, 30 people on a call at 15 pence per person per minute for 1.5 hours’ costs £405 which is considerably cheaper than the travel cost of overnight stays in hotel accommodation with the additional cost of transport and sustenance.
50 calls of this type each month easily add up to £25,000 across the spectrum of a business the size of Air Products.
However, when deploying solutions like Skype for Business, the cost of audio (and video) conferencing can easily be demolished to a zero level by deploying it carefully over an internal data network.
Knowledge Management, Collaboration and Implementation
Knowing how to deploy the above is where our people skills came in. We interrogated the problem and created the business case for replacement. Many tasks between different departments needed to be accomplished in sequence and the organisation strove to use proven methodologies, resorting to enlisting professional help to guide them through the implementation of their network systems and solutions.
The failure of many technology implementation processes often stem from the lack of accurate planning in the initial stages of a project, due to inadequate resources or unforeseen problems that arise, or simply just down to a lack of knowledge.
This is where our people came into our own with their legacy knowledge. Our professionals became invaluable and further assisted from an objective point of view to implement the new systems, processes and technology fit for purpose and future proofed.
Air Products decided to opt for Skype for Business servers and install 2 x 1 Gbps data links using SIP telephony. This solution replaced their old conferencing solution and to make it work on an international scale provided global inbound numbers.